Terms and Conditions
Last Updated: 23/05/2025
1. Introduction
Welcome to Bisoukie ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website www.bisoukie.com.au and the purchase of our cookie products. By accessing our website or placing an order, you agree to be bound by these Terms.
Business Details:
- Business Name: Bisoukie
- ABN: 50664980695
- Address: 578 Plummer St, Port Melbourne VIC 3207
- Email: tom@bisoukie.com
2. Definitions
- "Website" means the Bisoukie e-commerce website
- "Products" means the cookies and related items sold through our website
- "Services" means the online ordering and delivery services we provide
- "Customer," "you," or "your" means the person accessing our website or purchasing our products
- "Order" means a request to purchase products through our website
3. Acceptance of Terms
By using our website, creating an account, or placing an order, you:
- Confirm you are at least 18 years old or have parental/guardian consent
- Agree to comply with these Terms and all applicable laws
- Acknowledge you have read our Privacy Policy
- Accept responsibility for all activities under your account
4. Product Information and Availability
Product Descriptions
We strive to provide accurate descriptions, images, and pricing for all our cookie products. However:
- Handcrafted Nature: As our cookies are handmade baked goods, the final product may vary slightly from images shown
- Product images are for illustration purposes and we cannot guarantee exact visual match
- We take every step to ensure consistency but natural variations in baking may occur
- We reserve the right to correct any errors in product information or pricing
- All weights, measurements, and quantities are approximate
- Ingredient information is provided for guidance but may not capture all allergens
Availability
- Product availability is subject to change without notice
- We reserve the right to limit quantities per customer
- Seasonal and limited-edition products may have restricted availability
- We may discontinue products at any time
Allergen Information
Our cookies may contain or be produced in facilities that handle:
- Wheat, eggs, dairy, nuts, soy, and other common allergens
- Customers with allergies should review product descriptions carefully
- We cannot guarantee products are free from cross-contamination
- Please contact us for specific allergen inquiries
5. Ordering and Payment
Order Process
- Orders are placed through our Odoo-powered e-commerce platform
- You must provide accurate and complete information
- Order confirmation does not guarantee acceptance
- We reserve the right to refuse or cancel orders at our discretion
Pricing
- All prices are in Australian Dollars (AUD) and include GST where applicable
- Prices are subject to change without notice
- The price at the time of order confirmation applies to your purchase
- Additional charges may apply for delivery and special requests
Payment
We accept the following payment methods using Stripe:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal and other approved payment services
- Bank transfer (for large orders, by arrangement)
Payment terms:
- Payment is required at time of order
- Orders will not be processed until payment is confirmed
- Failed payments may result in order cancellation
6. Delivery and Shipping
Delivery Areas
- Large Cookies: Currently available for delivery in metropolitan Melbourne only
- Other Products: are available Australia wide
- Remote areas may incur additional charges or longer delivery times
- Delivery areas are subject to change and expansion over time
Delivery Times
- For Australia wide delivery we are using an express sipping provider
- Express delivery: 1-3 business days
- Delivery times are estimates and not guaranteed
- Peak periods may result in longer delivery times
Delivery Terms
- Someone must be available to receive the delivery
- We are not responsible for products left unattended at your request
- Perishable items must be refrigerated upon receipt
- Risk of loss transfers to you upon delivery
Shipping Costs
- Delivery charges are calculated based on location and order size
- Free delivery may be available for orders over a specified amount
- Special delivery requests may incur additional charges
7. Returns, Refunds and Quality
Our Freshness Commitment
We are committed to delivering the freshest possible products to you:
- We take every step to ensure your cookies arrive fresh and in optimal condition
- Our products are prepared and dispatched to minimize time between baking and delivery
- We use appropriate packaging to maintain product quality during transport
Quality Issues
If you experience any quality issues with your order:
- Contact us immediately at tom@bisoukie.com within 24 hours of delivery
- Provide clear photos of the products at the moment of reception and describe the specific issue.
- We will investigate and provide appropriate resolution at our discretion
- Resolution may include replacement or credit for future orders
What We Don't Cover
Please note that we cannot provide refunds or replacements for:
- Taste Preferences: Refunds are not available if you simply don't like the taste
- Visual Variations: Minor differences from product images due to the handcrafted nature of our baked goods
- Personal Dietary Reactions: Unless caused by undisclosed allergens or product defects
No Returns Policy
Due to the perishable nature of our baked goods:
- We do not accept returns of any products
- All sales are final unless there is a genuine quality or safety issue
- Custom or personalized orders are non-refundable under all circumstances
- Any approved refunds will be processed to the original payment method within 5-7 business days
Consumer Rights
Nothing in these Terms affects your rights under Australian Consumer Law, including rights relating to products that are not of acceptable quality or fit for purpose.
8. Intellectual Property
Our Rights
All content on our website is protected by intellectual property laws:
- Bisoukie name, logo, and branding are our trademarks
- Product images, descriptions, and recipes are our property
- Website design and functionality are protected by copyright
- You may not use our intellectual property without written permission
User Content
If you submit reviews, photos, or other content:
- You grant us a license to use, modify, and display your content
- You confirm you have the right to submit the content
- You remain responsible for the accuracy and legality of your content
9. User Accounts
Account Creation
- You must provide accurate and current information
- You are responsible for maintaining account security
- You must notify us immediately of any unauthorized use
- One account per person is permitted
Account Termination
We may suspend or terminate your account if you:
- Violate these Terms or applicable laws
- Provide false or misleading information
- Engage in fraudulent or harmful activities
- Abuse our customer service team
10. Website Use
Acceptable Use
You agree not to:
- Use our website for illegal or unauthorized purposes
- Interfere with website security or functionality
- Attempt to gain unauthorized access to our systems
- Post harmful, offensive, or inappropriate content
- Use automated systems to access our website excessively
Website Availability
- We aim to maintain website availability but cannot guarantee 100% uptime
- Maintenance and updates may require temporary service interruption
- We are not liable for losses due to website unavailability
11. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the value of your order
- We are not liable for indirect, special, or consequential damages
- We do not warrant that our website will be error-free or uninterrupted
- Your use of our website is at your own risk
This limitation does not affect rights under Australian Consumer Law that cannot be excluded.
12. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our website, you consent to our privacy practices as described in our Privacy Policy.
13. Third-Party Services
Our website uses third-party services including:
- Payment processors
- Delivery partners
- Analytics and marketing platforms
- Odoo e-commerce platform
We are not responsible for the performance or policies of these third-party services.
14. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters, extreme weather, or pandemics
- Government actions or regulatory changes
- Supplier failures or transport disruptions
- Technical failures or cyber attacks
15. Governing Law
These Terms are governed by the laws of [Your State/Territory], Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your State/Territory].
16. Dispute Resolution
Before commencing legal proceedings, you agree to:
- Contact us directly to resolve the issue
- Allow us reasonable time to investigate and respond
- Consider mediation if direct resolution is unsuccessful
17. Amendments
We may update these Terms from time to time. Changes will be effective when:
- Posted on our website with a new "Last Updated" date
- You are notified by email (for material changes)
- You continue to use our website after changes are posted
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bisoukie regarding your use of our website and purchase of our products.
20. Contact Information
If you have questions about these Terms, please contact us:
Bisoukie Email: tom@bisoukie.com
For urgent matters outside business hours, please email us and add URGENT in the subject we will respond as soon as possible.
These Terms and Conditions were last updated on 23/05/2025 and are effective as of 23/05/2025
.
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy Policy
Last Updated: 23/05/2025
1. Introduction
This Privacy Policy explains how Bisoukie and French Fox Bakery ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website www.bisoukie.com.au or purchase our cookie products. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
Personal Information
We may collect the following types of personal information:
Account and Order Information:
- Full name and contact details (email address, phone number, postal address)
- Billing and delivery addresses
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Account login credentials
Website Usage Information:
- IP address and browser information
- Pages visited and time spent on our website
- Referring websites and search terms used
- Device information and operating system
- Cookies and similar tracking technologies
Communication Information:
- Customer service inquiries and correspondence
- Newsletter subscriptions and marketing preferences
- Product reviews and feedback
Sensitive Information
We do not collect sensitive information such as health information, racial or ethnic origin, political opinions, religious beliefs, or sexual preferences unless specifically required for order fulfillment (such as dietary requirements or allergen information for our cookie products).
3. How We Collect Information
We collect personal information through:
- Our e-commerce website when you create an account or place orders
- Our Odoo-powered customer management system
- Direct communication with our customer service team
- Cookies and tracking technologies on our website
- Third-party payment processors during transactions
- Newsletter subscriptions and marketing interactions
4. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Fulfillment:
- Processing and delivering your cookie orders
- Managing payments and billing
- Providing customer service and support
- Handling returns, exchanges, and refunds
Business Operations:
- Maintaining and improving our website functionality
- Managing your account and preferences
- Conducting internal business analysis
- Complying with legal and regulatory requirements
Marketing and Communication:
- Sending promotional emails and newsletters (with your consent)
- Providing product recommendations
- Conducting customer satisfaction surveys
- Notifying you of new products or special offers
5. Information Sharing and Disclosure
We may share your personal information with:
Service Providers:
- Payment processors (for secure transaction processing)
- Shipping and delivery companies (for order fulfillment)
- Cloud hosting providers (including Odoo hosting services)
- Marketing and analytics platforms
- Customer service platforms
Legal Requirements:
- Law enforcement agencies when required by law
- Government authorities for regulatory compliance
- Legal advisors in connection with legal proceedings
Business Transfers:
- In the event of a merger, acquisition, or sale of our business
We do not sell your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing systems
- Regular security assessments and updates
- Access controls and staff training
- Secure data storage through our Odoo platform
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart contents
- Analyze website traffic and user behavior
- Provide personalized content and recommendations
- Enable social media features
- Deliver targeted advertising
You can manage cookie preferences through your browser settings, though this may affect website functionality.
8. International Data Transfers
As we use Odoo and other cloud-based services, your personal information may be stored or processed outside Australia. We ensure that any international transfers comply with Australian privacy laws and include appropriate safeguards to protect your information.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records
Generally, we retain customer information for 7 years after your last interaction with us, in accordance with Australian business record-keeping requirements.
10. Your Rights
Under Australian privacy law, you have the right to:
Access: Request access to the personal information we hold about you Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of your personal information (subject to legal requirements) Restriction: Request restriction of processing in certain circumstances Objection: Object to certain uses of your personal information Portability: Request transfer of your data to another service provider
To exercise these rights, please contact us using the details below.
11. Marketing Communications
We may send you marketing communications about our cookie products and special offers. You can:
- Opt-out of marketing emails by clicking the unsubscribe link
- Update your communication preferences in your account settings
- Contact us directly to change your preferences
12. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending notification emails to registered users
- Displaying prominent notices on our website
15. Complaints
If you have concerns about how we handle your personal information, you can:
- Contact us directly using the details below
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
16. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Thomas O.
Email: tom@bisoukie.com
ABN: 50664980695